Reservations

• Reservations are mandatory, no walk-ins.
• Reservations can be made online on reserve.maisalghanim.co or by phone on 22251155.
• Maximum of 8 persons per booking/table.
• Reservations will be held for a maximum of 15 minutes, after which they will be cancelled.
• Reserved tables are allocated 1 hour 15 minutes only.

Guest Related Facilities & Services

• Physical distancing protocols must be followed at all times.
• Valet parking services are suspended until further notice.
• Self-parking lots are available at, and adjacent to, the restaurant.
• Entrances and Exits have been separated to ensure social distancing.
• Signage and floor markers are placed in designated areas to assist & guide customers.
• All guests must have their temperatures checked upon entry; for the safety of our guests and staff we apologize for refusing entrance to those with a body temperature of 37.5 degrees and above.
• All guests are required to wear protective face masks, except when seated at their tables.
• Guests are advised to wash their hands before and after their meal.
• A 2-meter physical distance is maintained between tables.
• Guests are offered a choice between a disposable one-time-use menu, or a digital menu that can be viewed on a smartphone.
• Guests are offered and recommended to use one of the multiple cashless/touchless payment options.
• Elevator use is limited to 2 persons at a time with foot markers.
• We advise guests that are at High Risk (elderly and or with pre-existing conditions) to avoid public places.

Temporarily Suspended Services

• Valet parking services are suspended until further notice.
• No waiting is allowed in lobby areas; seating is no longer available.
• Sale of Shishas is still suspended until further notice.
• Prayer rooms are temporarily closed.
• The Kid’s playroom is temporarily closed.

Hygiene & COVID Prevention

• All restaurant staff & management are pre-screened before each shift to ensure that they are free of any COVID symptoms.
• All staff must wear full protective gear including Face Masks, Face Shields, & Protective Gloves.
• All restaurant staff & management are required to wash their hands and change their masks and gloves regularly.
• Guest tables and chairs are disinfected before & after each use.
• Anti-viral sanitizers are readily available for guest use on their tables and strategically placed throughout the property.
• All crockery and cutlery are washed in HIGH Temperature dish washing machines after each use.
• Cleaned & disinfected cutlery are packed in sealed plastic bags for guest use.
• Regular cleaning and disinfection of High-Touch areas (door handles, bill folders, etc.).
• All kitchens and production work areas are cleaned and disinfected regularly on a set schedule.
• Full property anti-viral fogging is done nightly after closing, creating a protective dome.
• Washrooms are cleaned and sanitized regularly.